Total quality management (TQM) was developed by William Deming, a management consultant whose work had great impact on Japanese manufacturing.
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.
TQM is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems.
Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes.